ETAP (Student Co-Op) - Student Computer Technician

Job Vacancy Announcement

Position Information

Position Title ETAP (Student Co-Op) - Student Computer Technician
Position Type Student
Department Data Science, Innovation, and Effectiveness
FLSA Non-Exempt
Union/Non Union Non Union
Full Time or Part Time Part Time
Grade N/A
Salary Range
Hiring Salary Range $15.00 /Hour
Fixed Term/Tenure Track (Faculty Only)
Regular or Temporary Temporary
Job Description Summary
The Student Computer Technician is responsible for providing supervision and support for users of the college’s open computer labs. Provides technical assistance for college desktop computers, related equipment, and software applications in computer classrooms, labs, and offices.
Minimum Qualifications
  • Must be a current PGCC student enrolled with a course load of 12 credits or more per semester with a PGCC grade point average of 2.50 or above. 
  • High School diploma or equivalent. 
  • Completion of course INT-1010 (Introduction to Information Technology) or equivalent course is required. 
  • Completion of INT-1540 (Computer Hardware I) or equivalent course is required. 
  • Previous technology experience is preferred, but not required. 
  • PGCC Information Technology related major is preferred, but not required. 
  • Previous experience providing customer service is preferred, but not required.
Criteria
The following criteria will be used to review the applications of those candidates who meet the minimum qualifications and select those who will be invited for an interview. In addition to the criteria listed below, other information gained from, and observations made during the interview process may be considered in selecting candidates to be recommended for appointment. Please ensure that your application and attached documents address the criteria listed below: 
  • Must have a positive, upbeat, and courteous attitude. 
  • Demonstrated ability to complete tasks on time. 
  • Ability to provide quality customer services working with minimal supervision. 
  • Ability to work collaboratively in a team environment 
  • Knowledge of principles and operations of computer systems and related peripheral equipment. 
  • Ability to analyze and troubleshoot end-user problems on-site or via the telephone. 
  • Ability to maintain knowledge of current technology and able to learn new technology. 
  • Ability to communicate professionally, accurately and effectively in both verbal and written, as well as on the telephone. 
  • Ability to understand and respond to user questions in an effective and courteous manner. 
  • Ability to convey technical procedures and directions in layman’s terms 
  • Proficiency in the operation and use of personal computers, utilizing Microsoft Office Suite, email, and Microsoft Operating systems. 
  • Understanding of, sensitivity to, and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of Prince George’s Community Colleges’ students, faculty, staff, and community.
Job Requirements
  • Must have reliable transportation to fulfill scheduled work commitments. This includes timely arrival for the start of your shift.
  • Must be available to work approximately 10 hours per week. The shifts will be agreed upon between the Student and Data Science, Innovation, and Effectiveness Office.
  • Ability to communicate effectively in spoken and written standard English.
  • As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
Is Background Check Required? Yes
Is the incumbent responsible for working with minor children or directly engaging with minor children on campus? No
Posting Detail Information

Posting Number PGCC225111/12
Open Date 04/30/2025
Close Date
Open Until Filled No
Background Check Statement
Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.
Special Instructions to Applicants
Application Status; you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently enrolled as a full-time student at Prince George’s Community College carrying a course load of 12 credits or more?
    • No
    • Yes
  2. * Which of the following best describes your level of completed education? (Education details must be included in your application.)
    • Master's Degree or above from an accredited college/university
    • Bachelor's Degree from an accredited college/university
    • Associate's Degree from an accredited college/university
    • One to two years of college credit (30 credit hours is equivalent to one year)
    • Less than 30 credits from an accredited college/university
    • High School Diploma or GED
    • None of the above
  3. * Have you successfully completed INT-1010 (Introduction to Information Technology) and INT-1540 (Computer Hardware I) or equivalent courses?
    • Yes
    • No
  4. * Do you currently have a GPA of 2.5 or above?
    • Yes
    • No
  5. * Are you available to work on Saturdays?
    • Yes
    • No
  6. * Are you available to work in the evenings until 9:30pm?
    • Yes
    • No
  7. * Are you available to work in the mornings at 7:30am?
    • Yes
    • No
  8. * How did you hear about this employment opportunity?
    • HERC
    • HigherEd Jobs
    • Hispanic Outlook
    • Indeed
    • Personal Referral
    • PGCC Website
    • Social Media (LinkedIn, Twitter, Facebook)
    • The Chronicle of Higher Ed
    • The Washington Post
    • Other: Please indicate below
    • Educause
  9. How did you hear about this employment opportunity? If you selected "Other" please indicate source:

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Transcripts
  3. Certifications - See Minimum Qualifications for type
  4. Letter of Recommendation 1